The 3 C's of Spectacle Dispensing: Customization, Counselling, and Complaint Resolution

About the Program

Objectives of the Program

• Interactive webinar session by industry experts on the foundational principles of the 3 C's: Customization, Counseling, and Complaint Resolution.
• Case study discussions led by the industry expert to explore real-world scenarios in managing patient expectations and troubleshooting.
• An interactive Q&A session conducted by the training team to address specific participant queries and enhance their understanding of complaint resolution techniques.

Expected Outcomes of the Program

• Students will be able to strengthen their communication skills by learning effective patient counseling strategies and reviewing practical case studies.
• The interactive Q&A and theoretical discussions will reinforce systematic troubleshooting strategies, enabling students to confidently resolve patient complaints.
• Students will develop a deeper understanding on how to tackle real-world dissatisfied customers and turn them into loyal customers.